Stay updated effortlessly! Once your order is ready, we'll email a shipping confirmation along with a tracking number.

Track your order in real-time by using the tracking number we provide via email.

Order by 9:00 am EDT on weekdays for same-day shipping, with packages typically arriving in 3-7 business days.

NOTE : Expect possible delays during holidays or severe weather conditions.

Shipping is free for orders over CAD 175. For orders up to CAD 175, shipping is CAD 15.95, and priority shipping is available at CAD 49.99.

Currently, we ship exclusively within Canada, aiming to provide the best service nationwide.

Yes, as long as your order hasn't been shipped. Cancel directly from your order details or contact us at csr@premiumsoccer.com with your order number.

Modifications aren't possible post-placement, but you're welcome to cancel and reorder if your order hasn't been shipped.

Quickly update us with the correct address by emailing csr@premiumsoccer.com.

NOTE : Once shipped, we cannot redirect your package.

Contact us immediately at csr@premiumsoccer.com if there is a discrepancy in your order. Our warehouse monitors and verifies accuracy using surveillance technology to prevent errors.

For damaged or defective items, please reach out to us immediately. We're here to ensure your satisfaction.

Every product you purchase is backed by the original manufacturer's warranty. Contact us within 30 days of your purchase for support with any warranty claims.

To return an online purchase at PREMIUM SOCCER, follow these steps :

1. Access the Return Form : Visit our website and complete the return form available [here](#). This step ensures you provide all necessary details for a swift return process.
2. Package Your Items : Ensure that all items are in their original, unused condition with all tags and original packaging intact. This is crucial for the return to be accepted.
3. Ship the Items : Return the items using a traceable shipping method. Please note, the cost of return shipping is generally borne by the customer, unless the item is defective or the wrong product was sent.

Certain items at PREMIUM SOCCER are non-returnable due to specific reasons :

• Personalized and Custom Jerseys : These items are uniquely customized, making them ineligible for returns.
• Gift Cards : Considered as non-refundable cash equivalents.
• Specific Wearables : For hygiene reasons, items such as socks and sports bras are final sale.
• Sale Items : Discounted items are final sale and cannot be returned.

Refund process for returns at PREMIUM SOCCER :

1. Inspection of Returned Items : Upon receiving your return, our team inspects the items to confirm they meet our return criteria.
2. Processing the Refund : Approved refunds are processed to the original method of payment within three business days.
3. Refund Confirmation : You will receive an email notification confirming the processing of your refund.

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